Below are frequently asked questions, you may find the answer for yourself.
If you need to change your shipping address, please contact our customer service team as soon as possible. Address changes can only be made before the order is shipped.
Delivery times vary based on the shipping method chosen and your location. Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days.
PrintJets offers standard and expedited shipping options. You can select your preferred shipping method during checkout.
You can cancel your order before it is shipped. Please contact our customer service team immediately to request a cancellation. If the order has already been shipped, you will need to follow our return process.
Refunds will be issued to the original payment method used for the purchase. It may take a few business days for the refund to appear in your account, depending on your bank or payment provider.
If your item arrives damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.
Yes, exchanges are possible for certain items. Please contact our customer service team to discuss the exchange options and process.
Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund. You will receive a confirmation email once the refund is processed.
To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with a return authorization and instructions.
PrintJets offers a 30-day return policy for most products. Items must be returned in their original condition and packaging. Some items, such as opened ink or toner cartridges, may not be eligible for return.
